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The Five KPIs of Manager Value, Part 4: Retention

Reducing front line turnover by 2/3rds, times $20K a head. Do the math.

Emilie Poehlmann is the HR Manager of OwnersEdge, a holding company of four businesses. She proved the dollar value of focusing on the Retention KPI for front-line staff, managers and executives:

The 3 big ideas

  1. Do the math: Loss of time is the biggest cost, 400% of the direct costs of rehiring.
  2. You have to actually care: Refining hiring, onboarding and mentoring processes reduced turnover by 2/3rds
  3. Culture is everything. Give employees ownership by talking to everyone individually. Listen to what they’d change!

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