The Five KPIs of Manager Value, Part 2: Customer Satisfaction
Do you ask customers what they think about your work? I mean, what they REALLY think?
Here are the three big lessons we learned from Susan's stories:
- High customer satisfaction (e.g., >4 in a 1-5 scale) was proven to help close renewal business
- Sharing KPI data with every department creates a culture of customer satisfaction
- Even a poor rating has high value as it can open a conversation to transform a customer relationship